Ethical Selling

(This is an reprint by special request of my blog from July 6th, 2007) For most of us, knowing the difference between right and wrong is pretty clear, but sometimes doing the right thing is hard to do. Or, let’s say we are challenged to make the right choices. Our government helps us out with…

Details

Giving Bad News

Sometimes in sales, you have to give bad news to customers. While this is never easy, a little preparation goes a long way to helping you get the job done. Start by gathering all the facts and preparing yourself emotionally. Put yourself in the customer’s shoes—how would you feel when delivered this bad news? Here…

Details