Customer Service Expressing Gratitude in a Thankless World This is a re-issue of a previous blog by request: It seems that we live in a thankless world and this void seems most pronounced in day-to-day business. The ever increasing pace of commerce in the new millennium seems to leave little time for a thank you or even common
Customer Service Handshake 101 While at the NXTcomm tradeshow in Las Vegas this week, I had the opportunity to shake hands with dozens of people. The first person I shook hands with offered me a weak and clammy hand, which repulsed me. It got me thinking about this simple greeting and its importance in
Customer Service Body Language Tells a Story Body language helps us communicate whether or not we are aware of it. A recent university study on how people receive information had the following results: * 55% of what we learn from others comes from their body language (mostly from the eyes) * 38% of what we learn from others comes
Customer Service Stay Cool When Customers Heat Things Up Customer service reps need to maintain their cool even when customers push all their buttons. Keeping cool is a matter of keeping your self control while helping customers get through their rants. Here are a few ideas on how to maintain your composure when the heat is on. Be sure
Customer Satisfaction Guarantees Reduce Customer Anxiety “Promise only what you can deliver. Then deliver more than you promise.” * Author Unknown Many customers hesitate to buy because they fear that they might make the wrong decision and regret it later. This fear dominates the purchase decision and may kill the selling opportunity altogether. One way to minimize
Customer Service How to Earn Customer Referrals The best sales person is a happy customer; it sounds trite, but a happy customer is much more believable than your best sales pitch. If only you had more of them.
Customer Service Special Customer Service Touches Make the Difference It is cliché that the little things you do make the difference with your customer, but it is true.
Customer Service Say Thank You! Thank You. I cannot think of a more powerful phrase that is never said enough to our customers: thank you. And, it is so easy do. Here are a few ways to tell your customers thanks: 1. Call them. Yes, you will get a voicemail, but go ahead and leave
