This is a re-issue of a previous blog by request: It seems that we live in a thankless world and this void seems most pronounced in day-to-day business. The ever increasing pace of commerce in the new millennium seems to leave little time for a thank you or even common courtesy. Global competitiveness seems to…
While at the NXTcomm tradeshow in Las Vegas this week, I had the opportunity to shake hands with dozens of people. The first person I shook hands with offered me a weak and clammy hand, which repulsed me. It got me thinking about this simple greeting and its importance in building and maintaining relationships. Here…
Body language helps us communicate whether or not we are aware of it. A recent university study on how people receive information had the following results: – 55% of what we learn from others comes from their body language (mostly from the eyes) – 38% of what we learn from others comes from their tone…
Customer service reps need to maintain their cool even when customers push all their buttons. Keeping cool is a matter of keeping your self control while helping customers get through their rants. Here are a few ideas on how to maintain your composure when the heat is on. Be sure to breath. Silly as it…
“Promise only what you can deliver. Then deliver more than you promise.” – Author Unknown Many customers hesitate to buy because they fear that they might make the wrong decision and regret it later. This fear dominates the purchase decision and may kill the selling opportunity altogether. One way to minimize this fear, or even…
The best sales person is a happy customer; it sounds trite, but a happy customer is much more believable than your best sales pitch. If only you had more of them.
It is cliché that the little things you do make the difference with your customer, but it is true.
Thank You. I cannot think of a more powerful phrase that is never said enough to our customers: thank you. And, it is so easy do. Here are a few ways to tell your customers thanks: 1. Call them. Yes, you will get a voicemail, but go ahead and leave a message. Say something like,…